Technical Support Staff

Crown's Technical Support Group staff is available to assist you. You can contact staff members directly via email, or by telephone between the hours of 8:00am and 5:00pm (Eastern Standard Time), Monday through Friday at 1-800-342-6939 toll-free in North America, or 1-574-294-8200.

Mark Chapman: Application Support Engineer
Mark has a strong background in microphone and system applications. Mark can also help you with basic IQ Network and HiQnet/System Architect set-up applications. If you have any questions on which microphone or amplifier would be best for your application, Mark is the perfect person to ask. You can contact Mark at mark.chapman@harman.com.

Kevin Gring: Application Support Engineer
Kevin has a strong background in both amplifier applications and repair troubleshooting. Kevin also has a good background in IQ Network and HiQnet/System Architect applications. If you need any assistance with amplifier repair or with your audio system, Kevin is an excellent choice. You can contact Kevin at kevin.gring@harman.com.

Kevin Heber: Application Support Engineer
Kevin’s areas of expertise include signal processing, digital audio, and acoustics. Kevin is a seasoned listener and can help identify problems with audio quality. If you have questions regarding DSP or audio fidelity, Kevin H. would be glad to assist. You can contact Kevin at kevin.heber@harman.com.

Kip Whitehead: Technical Support / Field Service Coordinator
Kip has a strong background in amplifier applications and repair troubleshooting. Kip has a good background in IQ Network and HiQnet/System Architect, and can also assist in basic system applications. For questions concerning help with repairs or with your system in general, Kip is an excellent choice. You can contact Kip at kip.whitehead@harman.com.