Technical Support

Crown's Technical Support team is available to assist you via email or by phone between the hours of 9:00AM and 7:00PM (EST) Monday through Thursday and 9:00AM to 5:00PM on Friday.

Call 1.574.294.8200 or 1-800-342-6939 or email us
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Kip Whitehead: Team Leader, Field Support

Favorite Amplifier: K Series
Music: Rock

With 20 years of professional audio experience, Kip is a strong leader on the Field Support team. With a solid foundation in amplifier applications, he is also well- versed in IQ Network, HiQnet Audio, System and London Architect and is a site expert in IDX systems. Kip is eager to help with any questions concerning audio systems or system applications.


Kevin Gring: Field Support Engineer

Favorite Amplifier: I-Tech HD Series & XLS DriveCore™ Series
Music: Iron Maiden, Deep Purple, Traffic & Yes

Kevin is a musician with 42 years of experience playing guitar and over 25 years of experience in the professional audio industry. Whether he is performing live or in the office, Kevin understands superior sound and strives to help others achieve it. With a strong background in IQ Network, HiQnet London, Audio & System Architect, Kevin will happily provide support for any audio system concerns.


Aaron Potosky: Field Support Engineer

Favorite Amplifier: XLS DriveCore Series & ComTech DriveCore Series
Music: Classic Rock

Aaron earned his degree in Electrical Engineering Technology from Purdue University. He specializes in amplifier applications and using amplifiers in HiQnet Audio Architect. For any questions concerning amplifier recommendations, software assistance or audio system assistance in general, Aaron has the knowledge and eagerness to help.