IQwic Software network problems

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I was Happy to get my Crown Itech 8000 BUT I spent the entire weekend trying to get my computer to get a network connection with my new Itech 8000.. I tried all weekend long and can't understand why anybody at Sam ash or Guitar Center knows anything about this Itech! Of course Crown's tec support is not open on the weekends so now I really feel stuck and disappointed. Something so expensive like the Crown Itech 8000 and I can't get any help or answers when I need it! I am really frustrated and am about to return this Itech! I read the operation manual and did googles to try and get this going!

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