I am dis-satisfied also. I have purchased a total of five XTI amps and one has what looks like black ink in the display. Two have the cutting in and out problem while the signal light is lite and one when you are using the Y input, when the volume knob is all the way down, sound still comes out of the speakers. I have a show tonight and fear a gig nightmare and I am charging very good money for NYE. I unfortunately do not have any backup amps so I am stuck. I have emailed Crown and firstname.lastname@example.org and have not received a response since I sent the email on 12/23/06. I understand its during the holidays but people with shows coming up need support. I also read on the forums how good Crown is with support but have also seen where they are not doing such a great job such as you saying you received an amp from the factory that still does not work.