I've recently got a Crown XTI 4002 and running into problems.
I had Band Manager 1 running my Series 1 amps without problem. As I opened BM with the XTI 4002 connected the first message I got was "missing dll files". I searched HiQnet for the dll files but couldn't find them. I found Band Manager 2 instead and it said for the new series 2 you needed Band Manager 2. I uninstalled BM1 and installed BM2. Now I get a "Error Opening USB" message on startup and BM2 doesn't detect either the Series 1 amp or Series 2 amp.
Since then I have updated my Windows 7 to latest. Made sure I've got Windows .Net Framework 3.5.
Still no go. I have then uninstalled Band Manager 2 and installed the latest System Architect and still receive the same message.
Any ideas? I have emailed Crown but haven't received a response yet. I have searched Crown forum, HiQnet forum and also ProSoundWeb forum. Can't find anything.
I did find that late 2011 & early 2012 BM2 had issues with the Series 2s but was rectified mid 2012.