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Macro Reference amp


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#1 mdrag

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Posted 08 February 2006 - 02:49 PM

I have a Crown Macro Reference amp that I bought used at least 5 years ago IIRC.  This amp is currently used in a home theater set-up driving a pair of JBL 4425's.  I have a copy of the Crown Proof of Performance Report that shows that this amp was a Factory Serviced Unit, date 12/24/98, Serial# 640237, Technician 4170.

I turned on the system the other day and the MR did not power up.  No unusual performance issues to report prior to this.  The rear breaker switch was NOT tripped. I called Crown yesterday for service information and was told that the amp could be sent in for repair.  However the MR is not listed on the SRA web page.  I have the original Crown box/packaging for the MR.

I'm a long time Crown user (all home audio) and own (1) Studio Reference 1 driving a pair of JBL 4430's, (1)CTs 8200, (1) K2, (2) PL3, (1) PS200, (1) SL2, (1) FM2, and (1) FM3 - and really want to get the MR repaired.  This is the first time that any of my Crown equipment has needed service - the SL2 and PL3 were purchased around 1982!

http://community.webshots.com/album/125118873cxuzch

I would appreciate any help.  Thanks.

mdrag
Lawton, OK

#2 DGlass

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Posted 09 February 2006 - 10:39 AM

Recently we went through a change were some of discontinued products were transferred to another location for servicing. I am not sure why the MacroRef was left off the list but I have someone looking into it and will get back to you.

If you are in immediate need than we do have several Crown Authorized Service Center near you that are more than qualified to service your amplifier. One is in Tulsa and the others are in Texas.

Tulsa
Tulsa Guitar & Electronics
Ph: 918-742-4912
Fx: 918-742-5703
TULSAGTR@aol.com


Texas
Houston
LD Systems
Ph: 713-695-9400
Fx: 713-695-8015
www.ldsystemsinc.com

Dallas
Audio Electronics Dallas
Ph: 214-349-5000
Fx: 214-349-5066
www.audioelectronics.com

Converse
Avalanche Electronics LLC
Ph: 210-667-9934
Fx: 210-579-6594
www.avalanche-electronics.biz
adminsupport@avalanche-electronics.biz

#3 DGlass

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Posted 09 February 2006 - 12:08 PM

I have heard from our Factory Service Manager and he says we do still service the Macro Ref. amplifiers here at Crown.
When on line register it as a Studio Ref 1 or 2 and we will change its listing here when it arrives and we log it in. smile.gif

BTW nice looking system.

#4 mdrag

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Posted 09 February 2006 - 01:24 PM

DGlass,

Since the closet Authorized Service Center in Tulsa or Dallas is about 3 hrs from my home, I will return the Macro Reference to Crown for service.

Thank you for the quick reply and compliments on my system.

mdrag
Lawton, OK