IT8000 CH2 clip light on and no output..
Posted 04 June 2011 - 07:56 PM
Posted 06 June 2011 - 09:15 AM
Posted 06 June 2011 - 01:38 PM
here is the serial number: 8000376043 would you mind checking to make sure is still under warranty?
I'll go ahead and fill out the SRA..
thanks for your prompt response.
Posted 07 June 2011 - 12:01 PM
It hasn't been serviced that I can tell, so it will need some routine updates (pico-flex and 50-pin ribbon cables) which are probably the cause of the popping. Typically we give you these parts for free and just charge for labor.
Posted 07 June 2011 - 02:57 PM
would you mind checking on this amp too 8001269838 I want to make sure so I can go back to them at once.
thanks for your help again
Posted 08 June 2011 - 07:46 AM
I am also re-confirming the warranty on the first one -- there are some inconsistencies in the warranty record.
UPDATE: Apparently there should have been a warranty card included with the amp, which in this case had to be sent to Crown to get the warranty. I believe if you still have your receipt, however, that will work as well. The warranty was 1 year after purchase.
Posted 08 June 2011 - 12:26 PM
Posted 25 June 2011 - 04:34 PM
I sent the amp to crown last week. In doing some reading I noticed that the ribbon cable was a common issue with older amps. should i be concerned that this same issue will happen to the second amp? can tell me if this amp 8001269838 has been serviced in the last year or so. or if this particular issue has been addressed with this amp? am just trying to anticipate this issue ahead of time. I don't have other amps on hand if something goes wrong at a show.
Posted 28 June 2011 - 09:24 AM
Posted 19 July 2011 - 01:03 PM
btw, not sure if people are aware of this but the "pico-flex cables AND the 50-pin ribbon cable" problem are well documented on these amps and Crown is aware of this yet is not a standard fix when the amps go in for other repairs. Crown does not cover labor @ $70 hr. it only covers parts. It's a bit odd given that this looks like a production problem. one would think this would have been some kind of recall. Anyway, not complaining just sharing so others are aware.
Posted 03 August 2011 - 12:37 PM
I just learned that as of Jul 1st Crown is charging a flat fee of $670 for IT repairs. btw, they don't even provide details. Normally companies provide some kind of information to customers before hand I guess Crown does not feel the need to do so.
i sent in my amp thinking it was going to be about 2hrs of labor @ $70 per hour based on Kevin's info at the top of this thread and it turns out I now have to a bit more than 3 times that for the same issue. Also, this amp was bought under warranty and with a "certified" sticker which I don't know what it means. I looks like the certification is not much of an assurance of product quality control. I don't understand why was this problem not dealt with it at the time someone was inspecting it?
I am discouraged because the communication to the customers and even within crown is not consistent and lacks transparency.
Live and learn...
Posted 03 August 2011 - 02:33 PM
Yes, the fee hike was July 1st (after this thread was started) and caught a lot of people by surprise (including me). As far as details, we provide details about what was fixed. In addition, all amps receive the following:
Inside and outside of amplifier
Input and Output connectors
Power cord (if attached)
Handles and rack ears
Commonly worn parts
Factory updates (including firmware)
Knobs and controls
Test and Adjust
Factory specifications and adjustments
Power Draw (in-rush and idle)
Turn on delay and protection
DC offset and servo circuits
All display circuits
Volume control and gain circuit
Full rated power (all load types)
THD and IMD specs
Signal to noise specs
Bridge, stereo, parallel modes
Current monitoring and protection
Posted 03 August 2011 - 09:04 PM
thanks for your response. I am a bit fustrated with this whole process to be honest.
the amp in question IS under warranty yet I am being asked to pay this flat amount. I have now being sent to talk to the customer service agent's supervisor. which does not make much sense since this should be covered by the warranty.
would you mind clarifying if I missing something here? I have the receipt to prove when I bought the amp.
also, I would be happy to get you the name of the person i've been dealing with may be they don't have access to the database to see that the amp's warranty is still good.
Posted 04 August 2011 - 10:13 AM
Posted 04 August 2011 - 11:39 AM
thanks you again,