usm810 signal loss
Posted 11 July 2004 - 01:48 PM
Posted 12 July 2004 - 01:33 PM
How long has the device been installed?
Does the front panel display change when this happens?
If so what does it display?
You say "service" does this happen at about the same time in the am/pm/weekday service or is it directly related to the amount of time the unit is on?
Are there any scheduled Events in the Units Event schedular?
Try turning on the master event schedular and then turning it off and see if it continues.
Is there a computer connected to the system?
Are there any scheduled Events in the computers IQ software's event scheduler?
If there are no scheduled events, no change in the display when the system shuts down and turning the Master Event Schedular on and off doesn't fix it-then the unit may need to be repaired or replace depending on how long it has been installed.
A replacement would have to be handled through the company the device was purchased from. Repairs could be done by filling out an RA form on Crown Service web page and getting the unit sent in for repairs.
Posted 12 July 2004 - 07:25 PM
Posted 13 July 2004 - 08:43 AM
Have you tried turning the master Event Scheduler button on and off yet? If that doesn't clear it up than I am going to recommend that you contact the installer, or the company you purchased it from, and see if they can get it in to us for service. There is a three year warranty on our products so it should still be covered.
Posted 13 July 2004 - 04:00 PM
Posted 22 August 2004 - 03:21 PM
I have noticed when the problem occurs hooking the computer up and starting communications with the 810 solves the problem immediately.
Posted 23 August 2004 - 08:30 AM