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UT2020


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#1 ngwalter

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Posted 04 October 2005 - 07:35 PM

Hello all. I recently discovered a UT2020 (Sam Ash) in a closet at church, and one channel is bad. The signal light works, but the channel passes no audio. To my disappointment, it is dated in November, 2000. I have a couple questions...

1. Does this type of problem have a "normal" cause? If so, then what can I expect to pay for the repair?

2. If I take it to a service center, do I have to pay for an estimate on repair cost?

Thanks for any responses, this is a great forum.

#2 ngwalter

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Posted 05 October 2005 - 11:05 AM

OK. Looks like if I take it to the local service center, then I'll pay a minimum one hour charge for the estimate. This amp is actually the same as a CE2000. Has anyone experienced a channel going bad on a CE2000? What was the cause?

#3 DGlass

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Posted 05 October 2005 - 03:41 PM

QUOTE(ngwalter @ Oct 5 2005, 11:05 AM)
OK. Looks like if I take it to the local service center, then I'll pay a minimum one hour charge for the estimate. This amp is actually the same as a CE2000. Has anyone experienced a channel going bad on a CE2000? What was the cause?
View Post

Service centers all have different policies as far as if they charge and how much for non warranty service. If they do and how much would be up to them.
If the amp was still under warranty a Crown Authorized Service Center would get paid by us and no charge to you.
Without having it on the bench it would be very hard to say what the problem is. It could be something simple or something major. Until it is looked at no one could say.

#4 ngwalter

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Posted 06 October 2005 - 11:57 AM

QUOTE(DGlass @ Oct 5 2005, 03:41 PM)
QUOTE(ngwalter @ Oct 5 2005, 11:05 AM)
OK. Looks like if I take it to the local service center, then I'll pay a minimum one hour charge for the estimate. This amp is actually the same as a CE2000. Has anyone experienced a channel going bad on a CE2000? What was the cause?
View Post

Service centers all have different policies as far as if they charge and how much for non warranty service. If they do and how much would be up to them.
If the amp was still under warranty a Crown Authorized Service Center would get paid by us and no charge to you.
Without having it on the bench it would be very hard to say what the problem is. It could be something simple or something major. Until it is looked at no one could say.
View Post


In testing it again last night, I noticed that the channel actually does pass audio when it is turned all the way up. The output is very muffled sounding, but it seems promising that it actually does something. I understand that it can only be diagnosed by having it on the bench, but I thought I'd post the new findings in case anyone wants to comment. Thanks for the reply.