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I-Tech 5000 HD problem

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Greetings all. I bought a new I-Tech 5000 HD to use in my bass rig. I am using an AxeFX II as the preamp. The problem I am having is that I am not getting the power out of the amp that I should be. It seems that there is something wrong at the input of the I-Tech as my preamp doesn't even make the -20dB light flicker on the I-Tech at all when the preamp is practically at clipping level. I've read over the literature for both components and I can't seem to find a solution to my problem. This is why I have come here. I am hoping someone can shed some light on a very frustrating problem. Can the I-Tech even be used in this manner?

Please help.

Thanks in advance to anyone who can help with my conundrum. Peace out.

Here's the rig. Sure wish it worked properly.


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