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itech 12000 HD firmware

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new itech 12k amp passes audio and I think works fine, however when the firmware is prompted for updating, and mid way through the process, a time out error occures and when the procees is complete it says firmware update is complete, in fact it was not updated, and is the same version. Also the when you pass audio, the input and output meters lock up (stays at there last position) and sometimes shows no metering at all. I also reinstalled the latest version of SA, and also did a factory reset and it still saved my settings.

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