ORCordova

XTi4000 Firmware update problem

19 posts in this topic

I downloaded the newest SA version 1.3 and firmware update for XTi amps. I have 6 XTi4000 amps that need new firmware, they display FW 1.0.8

I followed the instructions in the PDF file for SA installation and, and then for the C Loader V2.18 and the only file that I find in the download is an XTI11110.s file. I click on this one and the software says "Firmware does not support S-record format, use intelHex File" So I want to know where do I go from here? The file is the wrong type and wrong version number. Thankfully when I connect the amp to the computer, it is recognized by windows, I just can't update the firmware.

I also have another problem, one amp has the signal LED lit on channel 2 with no audio connected to it, is this something normal?

Another amp has a problem where it intermitently cuts channel 1 in and out, shows signal LEDs but not signal to speakers, diifferent cables, speakers and no avail.

I am using these amps on on a JBL VRX system and they work exceptionally great, iI know I-techs would feed these alo better but until the money flows, these will do. Thank you guys for your help in advance.

Oscar

Share this post


Link to post
Share on other sites

I am having the same problem. The new release of SA seems to have been released with the S-Record file type instead of the hex file type. I also have an XTI2000 that is cutting off when the signal light is on. I have to shut the amp off and back on or change presets to get rid of the problem. The same channel has an issue with the volume knob. When it is turned all the way down, I still have sound coming out of the speakers. Not very much but some, about the same as if my other amps are set on two clicks from the off position. I have emailed hiqnet@crownaudio.com but have not received a response. If anyone has any knowledge about the S-Record problem or the cutting off problem please let me know.

Share this post


Link to post
Share on other sites

Our apologies it appears that when the Harman Spftware Development Group posted the latest SA download they omitted certain files. This was found out last week during the Holiday shutdown and is supposed to be corrected shortly. Untill that time if you will PM me with your email addresses I will email you the necessary file to update your XTi amps.

Share this post


Link to post
Share on other sites
Our apologies it appears that when the Harman Spftware Development Group posted the latest SA download they omitted certain files. This was found out last week during the Holiday shutdown and is supposed to be corrected shortly. Untill that time if you will PM me with your email addresses I will email you the necessary file to update your XTi amps.

5381[/snapback]

Dear Sir,

I have the same problem above mentioned. Please advice. my email add XXXXXXXXXXX@XXXXX.XXX

thanks --

Share this post


Link to post
Share on other sites
Our apologies it appears that when the Harman Spftware Development Group posted the latest SA download they omitted certain files. This was found out last week during the Holiday shutdown and is supposed to be corrected shortly. Untill that time if you will PM me with your email addresses I will email you the necessary file to update your XTi amps.

5381[/snapback]

Dear Sir,

I have the same problem above mentioned. Please advice. my email add XXXXXXXXXXX@XXXXX.XXX

thanks --

5560[/snapback]

I have removed your email address from your post as it is not a good idea to openly post your email address. There are people out there that have programs that burrow through web sites looking for email address to clone and use for themselves. If you need to send me your email address please use this Forums Personnel Message (PM) system to send it to me.

I will be sending you the information you need shortly by email. :)

Share this post


Link to post
Share on other sites
I have the same update problem with my xti-1000 amp.  Can you send me the necessary files also.

5836[/snapback]

Please PM me with you email address as I do not have access to your email addresses. :)

Share this post


Link to post
Share on other sites

I'm currently downloading SA 1.3 and have just come across this thread.

Has it been updated on the HiQnet site?

I'm guessing it hasn't cause it still says 1.3 :unsure::blink:

Cheers

Share this post


Link to post
Share on other sites
I'm currently downloading SA 1.3 and have just come across this thread.

Has it been updated on the HiQnet site?

I'm guessing it hasn't cause it still says 1.3  :unsure:  :blink:

Cheers

5929[/snapback]

No it has not.

System Architect software and software releases are done by the Harman Pro - Software Development Group not by Crown. Part of there schedule is to release upates and new releases every three months (4 times a year on the quarter)

Share this post


Link to post
Share on other sites

Thanks

Got the updated files :)

Just a quick question!

I have the .Hex file and the .s

I guess I just upload the .Hex?

This uploads no problem but the .s doesn't but it does once I do the .Hex :blink:

Do I have to do both? (hides away in shame!)

Share this post


Link to post
Share on other sites
Thanks

Got the updated files :)

Just a quick question!

I have the .Hex file and the .s

I guess I just upload the .Hex?

This uploads no problem but the .s doesn't but it does once I do the .Hex :blink:

Do I have to do both? (hides away in shame!)

5934[/snapback]

No you do not have to do both they both contain the same information.

Share this post


Link to post
Share on other sites
.... When it is turned all the way down, I still have sound coming out of the speakers. Not very much but some, about the same as if my other amps are set on two clicks from the off position. I have emailed hiqnet@crownaudio.com but have not received a response. If anyone has any knowledge about the S-Record problem or the cutting off problem please let me know.

I also have that problem with xti4000, dont know what to do about it.

Share this post


Link to post
Share on other sites
.... When it is turned all the way down, I still have sound coming out of the speakers. Not very much but some, about the same as if my other amps are set on two clicks from the off position. I have emailed hiqnet@crownaudio.com but have not received a response. If anyone has any knowledge about the S-Record problem or the cutting off problem please let me know.

I also have that problem with xti4000, dont know what to do about it.

I have sent the files to your email address as per your request in a PM.

Note: It should be noted if the XTi amps have firmware version 1.1.0.15 or greater the CLoader program is not needed as System Architect can be used to update the amp. Each release of System Architect has the then most current version of firmware. The latest version of System Architect is 1.80.1 and the latest XTi firmware included in it is version 1.1.5.6. The fimware and CLoader program can be used if there is a problem with using System Architect however System Architect is faster and easier to use if there isn’t an issue.

Share this post


Link to post
Share on other sites

I just bought a used XTI 1000. The firmware needs to be updated. It has 1.0.8 on it. Can anyone help me out with the correct files that are needed to update? I get the S-file error. Need those Hex Files. I looked through the whole forum to see if I could find them. Did I miss them somewhere here? Also, I couldn't find the Hex files on the Harman site. Thanks in advance.

Share this post


Link to post
Share on other sites
I am having the same problem. The new release of SA seems to have been released with the S-Record file type instead of the hex file type. I also have an XTI2000 that is cutting off when the signal light is on. I have to shut the amp off and back on or change presets to get rid of the problem. The same channel has an issue with the volume knob. When it is turned all the way down, I still have sound coming out of the speakers. Not very much but some, about the same as if my other amps are set on two clicks from the off position. I have emailed hiqnet@crownaudio.com but have not received a response. If anyone has any knowledge about the S-Record problem or the cutting off problem please let me know.

Could you please e-mail me this information and software, I am having the same problems. Thank you. I have PM'd you my e-mail address.

Share this post


Link to post
Share on other sites
Our apologies it appears that when the Harman Spftware Development Group posted the latest SA download they omitted certain files. This was found out last week during the Holiday shutdown and is supposed to be corrected shortly. Untill that time if you will PM me with your email addresses I will email you the necessary file to update your XTi amps.

I too have this problem, can you please send me the files also? This will be greatly appreciated :)

Share this post


Link to post
Share on other sites

It might be best to email me directly with your exact situation. This forum thread is extremely old and software/firmware have all changed since then.

thomas.lureman@harman.com

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now