m_adis

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  1. Oh yeah, warranty. me forget, free stuff good. thanks With the amp unplugged you could try opening the unit and making sure the ribbon cable to the front display panel is seated securely. If that doesn't straighten it out then... since the amp was purchased in the states and brought overseas to another country, our distributor there is not obligated to service anything they did not import. However it never hurts to ask if they would look at it for a reasonable price rather than pay to have it shipped back. Here is their Beijing Office info: Advanced Communications Equipment Ltd Offices in Beijing, office: Rm. 1702-1703. Jinyu Mansion No. 129A Xuanwumen Xidajie Xicheng District, Beijing, China (86-10) 6641 7335, 6641 7355 If you end up having to return it to the states the amp should come to us from a US address so we can send it back to the same US address to be foward onto you. Sorry for the delay in getting back I was on vacation last week and I have been trying to catch up. You should probably contact our parts department and have them send you a replacement front display panel under warranty. The front display panel is made for us by an outside company and we do not stock the parts. It pretty easy to exchange. Otherwise check the link below for Authorized Service centers. I would call them first to make sure they have the part(s) available when you get there. US Service Centers
  2. OK, so its the volume pot. when i flick it with my finger the signal jumps back up to the proper level. im going to be in the states this week, is there anywhere in the DC or Cincinnati areas where i can pick one up. ireplacing it seems like a medium difficulty solder for me, but doable. With the amp unplugged you could try opening the unit and making sure the ribbon cable to the front display panel is seated securely. If that doesn't straighten it out then... since the amp was purchased in the states and brought overseas to another country, our distributor there is not obligated to service anything they did not import. However it never hurts to ask if they would look at it for a reasonable price rather than pay to have it shipped back. Here is their Beijing Office info: Advanced Communications Equipment Ltd Offices in Beijing, office: Rm. 1702-1703. Jinyu Mansion No. 129A Xuanwumen Xidajie Xicheng District, Beijing, China (86-10) 6641 7335, 6641 7355 If you end up having to return it to the states the amp should come to us from a US address so we can send it back to the same US address to be foward onto you.
  3. i'm seeing the same problem with my xti4000 (bought in june 06). im in beijing, china and dont relish the idea of sending the unit back to the states (i bought it online from musicians friend and would rather not send it back until im absolutely sure i need to.) is there anything i can do myself to troubleshoot/fix this type of problem? mine is a gradual attenuation, with intermittent spikes of loudness. these spikes can be set off by abrupt source signal changes, but eventually the signal drops off again. apologies for breaking into your thread colin. i can start a new one if its a problem.