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About Deutscher

  1. I have found the issue after several hours. Found that is a Windows 7 problem. I had connected the both Crown XTI 2000 & XTI 4002 amps to my PC and it recognised them both straight away. I tuned the amps and put them back on the laptop and System Architect wouldn't recognise them again. Hope this helps future Crown owners
  2. Unfortunately not. I've uninstalled the HID-compliant device several times and still no go. I'll take a screenshot of the message that comes up. When I connect the amp via USB to laptop Windows tells me its not recognized it. Can I do a firmware update for the XTI 4002 without System Architect? I think I've downgraded it by accident using a older XTI version and using the CLoader program I found on this website. But the amp didn't get recognized before the downgrade.
  3. Hi, I've recently got a Crown XTI 4002 and running into problems. I had Band Manager 1 running my Series 1 amps without problem. As I opened BM with the XTI 4002 connected the first message I got was "missing dll files". I searched HiQnet for the dll files but couldn't find them. I found Band Manager 2 instead and it said for the new series 2 you needed Band Manager 2. I uninstalled BM1 and installed BM2. Now I get a "Error Opening USB" message on startup and BM2 doesn't detect either the Series 1 amp or Series 2 amp. Since then I have updated my Windows 7 to latest. Made sure I've got Windows .Net Framework 3.5. Still no go. I have then uninstalled Band Manager 2 and installed the latest System Architect and still receive the same message. Any ideas? I have emailed Crown but haven't received a response yet. I have searched Crown forum, HiQnet forum and also ProSoundWeb forum. Can't find anything. I did find that late 2011 & early 2012 BM2 had issues with the Series 2s but was rectified mid 2012.